TechShield MSP ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website techshieldmsp.us or use our managed IT services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.
1. Information We Collect
Information you provide directly:
- Account data — name, email address, password (hashed), phone number, company name.
- Billing data — payment method details processed securely through Stripe; we do not store raw card numbers.
- Support requests — ticket descriptions, device information, screenshots, and communications submitted through our portal or contact form.
- Booking information — appointment dates, service type, location, and contact preferences.
Information collected automatically:
- Log data — IP address, browser type, pages visited, time/date of access, referring URLs.
- Device information — operating system, device type, screen resolution.
- Cookies — session cookies for authentication; see Section 4 for details.
Information from third parties: We may receive information from payment processors (Stripe) or email delivery providers (SendGrid) as part of service delivery.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services.
- Process transactions and send related billing communications.
- Create and manage your client account and support tickets.
- Send service notifications, appointment confirmations, and technical alerts.
- Respond to support requests and troubleshoot technical issues.
- Improve our website, services, and customer experience.
- Comply with legal obligations and enforce our Terms of Service.
- Detect, investigate, and prevent fraudulent or unauthorized activity.
- Send occasional marketing communications (with your consent; you may opt out at any time).
We do not sell your personal information to third parties.
3. Sharing & Disclosure
We may share your information only in the following circumstances:
- Service providers: Trusted third parties who assist us in operating our business (e.g., Stripe for payments, SendGrid for email delivery, cloud hosting providers). These parties are contractually obligated to protect your data and may only use it to perform services on our behalf.
- Legal requirements: When required to comply with a legal obligation, court order, or valid governmental request.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our site before your data is transferred or becomes subject to a different privacy policy.
- Protection of rights: When we believe disclosure is necessary to protect the safety, rights, or property of TechShield MSP, our clients, or others.
- With your consent: For any other purpose with your explicit consent.
4. Cookies & Tracking
We use cookies to maintain your session when logged in to the client portal. These are strictly necessary session cookies — they are deleted when you close your browser.
We do not currently use advertising cookies, third-party tracking pixels, or analytics services that track you across other websites.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the client portal will not function properly without cookies.
5. Data Security
We implement administrative, technical, and physical security measures to protect your personal information, including:
- HTTPS/TLS encryption for all data in transit.
- Hashed and salted password storage (never stored in plain text).
- Restricted access to personal data — only staff who need it to perform their job functions.
- Payment card data processed exclusively through PCI-DSS compliant Stripe — we never store card numbers on our servers.
No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable security practices, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide services, maintain your account, comply with legal obligations, resolve disputes, and enforce agreements.
- Active accounts: Retained for the duration of the service relationship plus 3 years.
- Billing records: Retained for 7 years to comply with tax and accounting requirements.
- Support tickets: Retained for 3 years after the ticket is closed.
- Deleted accounts: Personal data anonymized or deleted within 90 days of a verified deletion request.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal data (subject to legal retention requirements).
- Portability: Request your data in a structured, machine-readable format.
- Opt-out of marketing: Unsubscribe from marketing emails at any time via the link in the email or by contacting us directly.
To exercise any of these rights, contact us at privacy@techshieldmsp.us. We will respond within 30 days.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Policy Updates
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you by email. Continued use of our services after the effective date of changes constitutes acceptance of the updated policy.